What a way to wake up
May. 2nd, 2003 03:23 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
lionkingcmslI'm awakened out of a sound sleep, at around 2:30a (EDT), by the sound of my cell phone.
It had a text message saying my cell phone had been shut off.
What the?
I paid my bill before the due date. In fact I even paid more than was required, like I usually do.
So after a lengthy time on terminal hold I get a PCS rep.
Basic conversation (this is not a blow by blow, but more of a condensed version of what said):
"Why is my phone been shut off? I paid my bill on the 24th. I paid $75 when it was $73 and change.
"Yes sir. But you went over your minutes and your account type doesn't allow for more than $125 on your current bill, due to your credit history."
"I haven't even got my bill! You much do I owe?"
"$150. There was some roaming long distance and directory assitance calls. You also went over on your time."
"Ok. The long distance and directory assistance charges I don't dispute. Now much did I go over on my time?"
"Hold on ... 142 minutes."
"142 minutes! That's 2 hours and 22 minutes on my prime time of 7a to 9p, correct."
"Yes, sir."
"I can't believe that. I like to talk, but I don't see how that's possible. I'm not a salesman and I don't talk that much during those hours. This would be first with me going over on my prime time minutes."
"Sir, I'm reviewing your bill and I don't see anything unusual."
"I can't seem to pull it up here on my PCS page, through the 'net." (I'm on the 'puter while we were talking.)
"The customer's page database is being updated as we speak. You'll be able to check it later in the day."
Ok. I understand what you are telling me. Now, I'm not saying it's your fault. You are only doing your job, and probably most of it is through computer anyway, but I don't see how someone's service can be shut off when they haven't even received the bill."
"I'm sorry sir. I'll note your account that you had called. I suggest you review the bill when you receive it and call back if you have any questions. Is there any thing else I can help you with?"
"No. That's it."
"Thank you for calling Sprint."
"Bye."
"Bye."
And I end the call.
So as of right now I don't have long distance nor cell phone service. :={
If they ever made a movie of my life, no one would believe it. :=/
Well, back to bed.
It had a text message saying my cell phone had been shut off.
What the?
I paid my bill before the due date. In fact I even paid more than was required, like I usually do.
So after a lengthy time on terminal hold I get a PCS rep.
Basic conversation (this is not a blow by blow, but more of a condensed version of what said):
"Why is my phone been shut off? I paid my bill on the 24th. I paid $75 when it was $73 and change.
"Yes sir. But you went over your minutes and your account type doesn't allow for more than $125 on your current bill, due to your credit history."
"I haven't even got my bill! You much do I owe?"
"$150. There was some roaming long distance and directory assitance calls. You also went over on your time."
"Ok. The long distance and directory assistance charges I don't dispute. Now much did I go over on my time?"
"Hold on ... 142 minutes."
"142 minutes! That's 2 hours and 22 minutes on my prime time of 7a to 9p, correct."
"Yes, sir."
"I can't believe that. I like to talk, but I don't see how that's possible. I'm not a salesman and I don't talk that much during those hours. This would be first with me going over on my prime time minutes."
"Sir, I'm reviewing your bill and I don't see anything unusual."
"I can't seem to pull it up here on my PCS page, through the 'net." (I'm on the 'puter while we were talking.)
"The customer's page database is being updated as we speak. You'll be able to check it later in the day."
Ok. I understand what you are telling me. Now, I'm not saying it's your fault. You are only doing your job, and probably most of it is through computer anyway, but I don't see how someone's service can be shut off when they haven't even received the bill."
"I'm sorry sir. I'll note your account that you had called. I suggest you review the bill when you receive it and call back if you have any questions. Is there any thing else I can help you with?"
"No. That's it."
"Thank you for calling Sprint."
"Bye."
"Bye."
And I end the call.
So as of right now I don't have long distance nor cell phone service. :={
If they ever made a movie of my life, no one would believe it. :=/
Well, back to bed.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2003-05-02 06:41 am (UTC)Well, hope for you this will get fixed some way soon...
no subject
Date: 2003-05-02 07:22 am (UTC)The billing period ends on the 28th, the bills are mailed out on the 29th, and it's only the 2nd.
So me not getting a bill, at this point, is easily explained.
I can pay a portion of my bill to get it below the $125 limit and get my phone turned back on, which is what I'm going to do.
no subject
Date: 2003-05-02 10:42 pm (UTC)